Privacy

This page explains what personal data NartForge collects, why, and what you can ask us to do with it. It is written in plain language.

Who we are

This website is run by NartForge. You can reach us at contact@nart-forge.com. We are responsible for the data described on this page.

What we collect and why

• Orders. When you buy, payment is handled by Polar, our payment provider and merchant of record. Polar collects your payment details and billing information. We never see or store your card number. We receive your name, email address, the product, the price and the order reference, so we can deliver your files and keep a record of the sale.
• Your files and downloads. We keep a record of your orders and of your downloads (which file, and when) so that you can download again, and to protect against misuse.
• My purchases sign-in. We send a one-time sign-in link to your email address. We use one session cookie that keeps you signed in for a short time. We do not use it for tracking.
• Contact form and emails. If you write to us, we keep your message and our reply for as long as it takes to help you.
• Picker licence key. If you ask for a free licence key we keep your email address and the key. If you tick the box, we also send you news about NartForge.
• Waiting list. If you ask to be told when a character is ready, we keep your email address, the character, the date and your consent, and we send you one message when it is ready.
• Visits. We count page views without cookies and without storing your IP address. An anonymous code that changes every day lets us count visitors without identifying anyone.

How long we keep it

Order records are kept as long as the law requires us to keep accounting records and as long as you may need to download your files. Waiting-list and news addresses are kept until you unsubscribe. Messages are deleted when we no longer need them.

Who receives it

Polar (payments and billing), our hosting provider, and our email provider. We do not sell your data and we do not use advertising trackers.

Your rights

You can ask us what data we hold about you, to correct it, to delete it, or to stop sending you news. Write to contact@nart-forge.com. Every news email has a link to unsubscribe. If you live in the European Union or the United Kingdom, or in Türkiye (under the Personal Data Protection Law, KVKK), you may also complain to your data protection authority.

Changes

We will update this page if we change what we do. The date of the last change is shown at the bottom of this page.

Last updated 14 Oct 2026