Frequently asked questions

The complete rig for the license you choose, with every outfit of the character in your download, plus the license as a PDF. Your files are ready the moment you pay.

No. There is one price for each rig and license, and every outfit is included. You never choose outfits at the checkout.

New outfits are free for everyone who owns the rig. We send you an email, and the new download appears in My purchases. There is nothing to buy and nothing to add to a cart.

Yes. Add rigs to your cart and pay once. The cart shows any multi-buy discount, and you can type a discount code there if you have one.

Payments are handled by Polar, our payment partner and the seller of record. Prices are in US dollars. Polar adds sales tax or VAT where the law requires it and sends you the receipt.

No. After you pay we email you a one-time sign-in link. You can always get a new one on the My purchases page with the email address you used to buy.

Personal is for you alone and for non-commercial work such as practice, demo reels and personal films. Freelancer is for one person doing paid work for clients. Studio (up to 5 users) is for one company with up to five named users. Studio (unlimited) is for a whole company. Educational covers one school, college or training provider. Each rig page lists exactly what every license allows and what it does not.

Yes, with a Freelancer license (one person) or a Studio license (a company). A Personal license does not cover paid work.

Not under a Personal or Freelancer license, which belong to one named person. For a team, choose a Studio license. Nobody may resell or redistribute the rig, the models or the textures.

Write to us from the Contact page and tell us what you need. We will help you move to the right license.

The rigs are tested in every Maya version from 2020 to 2027.

Arnold, Redshift and V-Ray, with 4K textures.

Yes. The rig and every Picker tool work on referenced characters.

It is a free animation picker for Maya that works with any rig. You can download it from the Picker page.

Open My purchases, enter the email address you bought with, and use the sign-in link we send you. Your files stay there, and a download that stops can be started again: it continues where it left off.

Yes. When we improve a rig, the new version replaces the file in My purchases, and older versions stay available there when we keep them.

Digital files cannot be refunded once they are delivered, so please read the rig page and the license before you buy. If a file is broken or does not open in a supported version of Maya, write to us and we will fix it or replace it.

Try another browser and switch off download managers or a VPN for a moment. If it still fails, write to us from the Contact page with the email address you bought with and tell us what you see.

Yes. We build custom characters from scratch: modeling, UV, texturing, shading and rigging. Tell us what you need on the Contact page.

Use the Contact page, or write to contact@nart-forge.com. Please include the email address you bought with if your question is about an order.